FAQs

I have bought an artwork. Will AImade.art keep a digital copy of it?
A digital copy of it will be kept during 30 days after the artwork is received. If no requests to return the item arrive, the digital copy will be destroyed forever to ensure that the artwork you bought is unique.

Can I get the digital version of the artwork I bought?
No, in order to ensure the uniqueness of the artwork.

Are the artworks created using oil paint?
No, the artworks are printed on canvas with high quality ink.

Do I need to pay custom duties?
All the artworks are printed and shipped from our partner facilities in Latvia or United States. If The destination country is outside the European Union customs territory or the United States, custom duties for importing goods might apply on your end. We recommend you to check your country import policies before placing your order. Read more about our Shipping Policy.

I haven't received my order after several weeks. What can I do?
You can check the shipping tracking link that was sent to you some days after your order. If the delay goes beyond the expected timeframes, we kindly ask you to check first with the shipping provider. If you don't have a tracking number, please contact us at hello@aimade.art.

Is the shipping method safe for an artwork?
The artwork is shipped very well protected and it should reach its destination in perfect conditions.

The item was already damaged when I received it. What can I do?
In the unlikely event of receiving a damaged artwork, please, contact us at hello@aimade.art and we will give you instructions to return the damaged one and get a new one.

I changed my mind and I want a full refund. Can I get as well a refund of the custom duties?
Custom duties are beyond our control. We recommend to check with your custom authorities.